COVID-19 Preventive measures and regulations
We are doing our best to prepare our premises for your future holidays.
Your safety comes first!
With this information we wish to vanish any anxiety you may have and assist you to decide which option of booking fits best to your travel needs and make sure you are informed of our safety precautions.
If you already have a booking with us:
If you have booked your stay directly through our website or our reservations team on a non-refundable rate and has an arrival date till June 30RD you may:
- Rebook your stay for the period 1/7 – 10/10/2020 under the same terms & conditions and without any cancelation fees apart from the rate difference according to the new travel dates and get a complimentary room upgrade up on availability.
- Take an open date Voucher valid for 18 months ahead, without any cancelation fees and equal to the total money you have paid for your booking, which you will have the chance to offset with your future reservation cost.
In case you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.
We would like to let you know that, faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue such a voucher instead of extending an immediate refund.
We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.
Reservations made via travel agents
Customers who have made reservations through travel agents or other third-party travel professionals, are advised to contact them directly for information regarding their cancellation or the possibility of rebooking policies.
Safety comes first at Sirena!
We provide a safe environment that aligns in full with professional protocols from the Greek Government regulations and the World Health Organization against COVID-19, already having a complete action plan and obtained a “Health First” certificate. We are redefining our already high standard cleaning and safety procedures by providing enhanced training to our Team Members, to ensure our guests enjoy a worry-free stay.
Check in – Check Out
Safety measures for social distance, priorities to sensitive people groups and other measures will be kept strictly.
Also to allow enough time for proper cleaning and air refreshing check in and check out times are defined as follows
Check out: 11:00
Check in: 15:00
Public Spaces
The cleaning frequency has been increased while using appropriate disinfection products and highly trained staff. Increasing cleaning procedures for guest key cards and devices shared by associates have been implemented
Sanitizer
Hand sanitizing stations are installed in various locations around the hotel such as entrances, front desk, elevator areas, bars, public restrooms, floor foyers and meeting spaces.
Social Distancing
Signage in public spaces will remind our guests to maintain social distancing.
Guest Rooms
In guest rooms, we have elevated our protocols to thoroughly clean all surfaces with recommended professional cleaning products. We have also created a specific plan for extra disinfection of the most frequently touched guest’s room areas e.g. light switches, door handles, remote controls and more. All non-vital little things have been removed from the room. Housekeeping will not enter your room unless asked for. If you wish bed sheet change or towels the housekeeping will enter with all necessary precautions.
Breakfast areas
Buffet will be operating under strict Protocol rules.
Pools
All pool personnel will practice safe social distance policies for all guests, keeping a certain number of guests in the pool. Our Indoor pools will remain closed. Each sunbed will be disinfected after its use
Spa & Beauty facilities
We encourage guests to schedule their beauty facility appointments ensuring social distancing and safety. Furthermore, all equipment and tools will be sanitized immediately after use and in- between each guest.
